Last Updated: April 2026

Thank you for shopping with Thuba.lk. We are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Returns & Refunds Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

Customers may request a return or exchange if:

  • The item received is damaged, defective, or incorrect.
  • The item is unused, unworn, and in its original condition.
  • The item is returned with original packaging, tags, and invoice.

Return requests must be made within 3 days of receiving the product.

Items that do not meet the above conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been used, worn, or damaged by the customer
  • Items returned without original packaging
  • Clearance or promotional items (unless defective)

3. Return Process

To initiate a return, please contact our support team with your order number and reason for return.

Contact Details:

Phone: 077 925 9497
Email: info@thuba.lk

Once your request is approved, our team will provide instructions for returning the product.

4. Refund Policy

Refunds will be issued under the following conditions:

  • After the returned item is received and inspected
  • If the product meets our return eligibility criteria

Refunds may be processed through:

  • Bank Transfer
  • Store Credit
  • Original Payment Method (where applicable)

Refund processing may take 3–7 working days after approval.

5. Exchange Policy

Customers may request an exchange instead of a refund if:

  • The product size is incorrect
  • The product received is defective
  • The wrong product was delivered

Exchanges are subject to product availability.

6. Shipping Costs

  • If the return is due to a defective or incorrect item, Thuba.lk will cover the return shipping cost.
  • If the return is due to customer preference, the customer may be responsible for return shipping charges.

7. Order Cancellations

Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation will not be possible and the return policy will apply.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Thuba.lk Customer Support

📞 Phone: 077 925 9497
📧 Email: info@thuba.lk
🌐 Website: www.thuba.lk